FAQs | Workplace First Aid Training

If a group booked, private or public course, needs to be cancelled please inform Workplace First Aid Training.

A minimum cancellation period of two weeks’ notice is required for a private course. A minimum of 24 hours' notice is required for an individual on a public course. A 50% cancellation fee will apply for any public course booking where the online learning has started or been completed. If the attendee is rebooked onto another course date there will be no rescheduling fee. A 50% fee will be charged for any attendees booked on a course who do not show up without notice. A 50% cancellation fee will be charged for private group bookings if the group cancellation is less than two weeks prior to the course date. If we are sending a trainer from out of town who requires accommodation this will also be charged on top of the 50% cancellation fee for any private bookings.

Please email or call us to talk about rescheduling training prior to cancelling your course.

We provide training at Our Premises, and Public and Private venues.

When making a booking you will get to pick the location that suits you or your staff members. Please also view your confirmation email for course location. If you are still unsure please contact our Regional Manager in your area.

Yes, we sure can. Workplace First Aid Training Ltd is a New Zealand Qualifications Authority Registered Private Training Establishment (PTE) under the provisions of the Education Act 1989 and its subsequent amendments.

Head office located at:

Workplace First Aid Training
100 Otaki St
Dunedin, 9012

Individuals can pay via credit or debit card at time of booking through website booking portal. We will send out an invoice to organisations after the course.

Certificates are valid for two years. You are allotted a 3-month grace period from the date of your certificate expiry, during which time you must complete your Re-Certification course to maintain your qualification.

Workplace First Aid Training LTD is required by NZQA to check the eligibility of students before they attend a First Aid Re-Certification course. If you have not completed your initial training course with us (Workplace First Aid Training or Comprehensive First Aid Training), please bring your last certificate with you for the tutor to sight on the day of the course.

Yes. Contact us and we will make sure we meet your schedules and staffing needs. We can hold private training courses at your location for groups of 12 or more.

email: office@wpfirstaid.co.nz

Phone 03 4543040

6400 Manage first aid in emergency situations (Level 3 Credit 2)
6401 Provide first aid (Level 2 Credit 1)
6402 Provide resuscitation (Level 2 Credit 2)
424 Assess and manage an emergency care situation during an outdoor recreation activity (Level 3 Credit 5)

29321 Provide basic emergency care (PHEC) (Level 3 Credit 14)

Quote from WorkSafe NZ:
How many trained first aiders you need will depend on the hazards in your workplace, the number and location of employees and how close you are to medical services. Think about how to ensure first aid cover is provided on all shifts, and when some of your first aiders are on planned or unplanned absences.

Contact us to discuss your requirements. 03 4543040 or email: office@wpfirstaid.co.nz

Quote from WorkSafe NZ:
“Employers must take all practicable steps to develop procedures for dealing with emergencies that may arise while employees are at work. As part of meeting this responsibility, employers must have procedures for ensuring that an injured employee receives first aid and/or medical treatment.
Rapid response is important and all businesses will want to ensure that any injuries or suffering are not made worse by unnecessary delays in treatment. The best way of doing this is to have at least one qualified first aider available in every place of work.”

There is a grace period of 3 months after your certificate expires. You would need to come for the Workplace First Aid or Comprehensive First Aid course(s) after this 3 month grace period.

You can complete your certification prior to your certificate expiring, if the timing is better for you to complete this before your certifcate expires.

Implemented The Code is implemented
Yes, Sufficient understanding of Code outcomes and requirements across the organisation has been implemented Multiple perspectives sought, including sound practices, to reflect student voice has been implemented Good consideration of Te Tiriti o Waitangi/Treaty of Waitangi and the Treaty principles (including partnership, protection, and participation) when implementing the Code has been implemented Relevant practices are in place to monitor against all Code outcomes and requirements Effective reporting processes from self-review has been implemented. A self-review of our organisation's performance against the Code has been undertaken.

Although this is not a frequently asked question, we felt it was best to add this information here.

Yes, Formal complaints should be addressed in writing to the Managing Director. If you are dissatisfied with the decision of the Managing Director, the following agencies are avilable to handle your complaint.

If you are on a Targeted Funded (Training Opportunities or Youth Training) programme contact the Tertiary Education Commission (TEC) Service Desk 0800 601 301.

If you are on another type of programme contact The New Zealand Qualifications Authority 0800 724 357 PO Box 160, Wellington or refer to their website www.nzqa.govt.nz

On the NZQA website. Search for "Complaints" to see where to file it.

In all cases, Workplace First Aid Training strives to provide culturally appropriate practices with all stakeholders in the organization including staff, clients, and management. Clients will be encouraged to voice, and are given the opportunity to express cultural needs at commencement and throughout the course to ensure attendee safety and satisfaction.