FAQs | Workplace First Aid Training

Cancellation Policy – Workplace First Aid Training

If you need to cancel a group, private, or public course booking, please notify Workplace First Aid Training as soon as possible.

Private Course Bookings

A minimum of two weeks’ notice is required for cancellation.
Cancellations made less than two weeks before the course date will incur a 50% cancellation fee per attendee.
If a trainer is being sent from out of town and accommodation has been arranged, accommodation costs will also be charged in addition to the cancellation fee.

Individual or Public Course Bookings

A minimum of 24 hours’ notice is required for cancellation.
If online learning has started or been completed, the full course fee applies, unless the booking is rescheduled.
No rescheduling fee will be charged if the attendee is rebooked for another course date.
The full course fee will be charged for no-shows without notice.

We encourage you to contact us by email or phone to discuss rescheduling options before proceeding with a cancellation.

Training Locations – Workplace First Aid Training

We offer training at:

Our Premises: Check your confirmation email or our website for the location in your region.
Public Venues: Scheduled courses open to individuals
Private Venues: Onsite training at your chosen location

Private Course Bookings

When booking a private course, you can select a location that best suits you or your staff. For onsite training, please ensure the following setup is available:

A 10x10 metre, carpeted space
One chair per attendee
One chair for the Instructor

This setup ensures a safe and effective learning environment for all participants.

Course Location Confirmation

Please refer to your confirmation email for the exact location of your course.
If you're still unsure, feel free to contact the Manager in your region for assistance.

Yes, we sure can.

Workplace First Aid Training Ltd is a New Zealand Qualifications Authority (NZQA) Registered Private Training Establishment (PTE), operating under the provisions of the Education Act 1989 and its subsequent amendments.

Head Office Location

Workplace First Aid Training
100 Ōtaki Street
Dunedin 9012
New Zealand

Payment Information

Individuals: Payment can be made via credit or debit card at the time of booking through our online booking portal.
Organisations: An invoice will be sent after the course has been delivered.

If you have any questions about payment options or need assistance with invoicing, please don’t hesitate to contact us.

Certificate Validity and Re-Certification

Certificates are valid for two years from the date of issue.
A 3-month grace period is provided after your certificate expires, to complete a recertification.
During this grace period, you must complete a recertification course to maintain your qualification.

To avoid any lapse in certification, we recommend booking your Re-Certification course before your certificate expires.

Re-Certification Course Eligibility Requirements

As part of our compliance with the New Zealand Qualifications Authority (NZQA), Workplace First Aid Training Ltd is required to verify the eligibility of all students enrolling in a First Aid Re-Certification course.

If you completed your initial training with Workplace First Aid Training, your records are already on file.
If your initial training was completed with another provider, please ensure you send your most recent First Aid certificate to us via email at: office@wpfirstaid.co.nz prior to your course.
We must sight this certificate to confirm your eligibility, as per NZQA requirements.

Failure to provide proof of prior training may result in being unable to participate in the Re-Certification course.

Yes. Contact us, and we will make sure we meet your schedules and staffing needs. We can hold private training courses at your location for groups of 12 or more.

Private courses at your location are required to be 10x10m and carpeted for Health and Safety purposes.

email: office@wpfirstaid.co.nz

Phone 03 4543040

6400 Manage first aid in emergency situations (Level 3 Credit 2)
6401 Provide first aid (Level 2 Credit 1)
6402 Provide resuscitation (Level 2 Credit 2)
424 Assess and manage an emergency care situation during an outdoor recreation activity (Level 3 Credit 5)

29321 Provide basic emergency care (PHEC) (Level 3 Credit 14)

New Zealand First Aid certificate incorporates the Unit Standards: 6400, 6401 and 6402 (Credits 5)

Workplace First Aid certification incorporates the Unit Standards: 6201 and 6402 (Credits 3)

Quote from WorkSafe NZ:
How many trained first aiders you need will depend on the hazards in your workplace, the number and location of employees and how close you are to medical services. Think about how to ensure first aid cover is provided on all shifts, and when some of your first aiders are on planned or unplanned absences.

Contact us to discuss your requirements. 03 4543040 or email: office@wpfirstaid.co.nz

Quote from WorkSafe NZ:
“Employers must take all practicable steps to develop procedures for dealing with emergencies that may arise while employees are at work. As part of meeting this responsibility, employers must have procedures for ensuring that an injured employee receives first aid and/or medical treatment.
Rapid response is important and all businesses will want to ensure that any injuries or suffering are not made worse by unnecessary delays in treatment. The best way of doing this is to have at least one qualified first aider available in every place of work.”

There is a 3-month grace period after your certificate expires.
During this time, you are still eligible to complete a Re-Certification course.
If more than 3 months have passed since your certificate expired, you will need to complete the full Workplace First Aid or Comprehensive First Aid course again.
You are also welcome to renew your certification before it expires if that timing works better for you.

We recommend booking early to ensure you secure a spot that fits your schedule.

Implemented The Code is implemented
Yes, Sufficient understanding of Code outcomes and requirements across the organisation has been implemented Multiple perspectives sought, including sound practices, to reflect student voice has been implemented Good consideration of Te Tiriti o Waitangi/Treaty of Waitangi and the Treaty principles (including partnership, protection, and participation) when implementing the Code has been implemented Relevant practices are in place to monitor against all Code outcomes and requirements Effective reporting processes from self-review has been implemented. A self-review of our organisation's performance against the Code has been undertaken.

Although this is not a frequently asked question, we felt it was best to add this information here.

Yes, Formal complaints should be addressed in writing to the Managing Director. If you are dissatisfied with the decision of the Managing Director, the following agencies are avilable to handle your complaint.

If you are on a Targeted Funded (Training Opportunities or Youth Training) programme contact the Tertiary Education Commission (TEC) Service Desk 0800 601 301.

If you are on another type of programme contact The New Zealand Qualifications Authority 0800 724 357 PO Box 160, Wellington or refer to their website www.nzqa.govt.nz

On the NZQA website. Search for "Complaints" to see where to file it.

Cultural Responsiveness

At Workplace First Aid Training, we are committed to providing culturally appropriate practices across all levels of our organisation — including staff, clients, and management.

We actively encourage clients to voice their cultural needs.
Opportunities to express these needs are provided at the start of the course and throughout its duration.
This approach ensures a safe, respectful, and inclusive learning environment for all attendees.

Your comfort and satisfaction are important to us, and we strive to support every participant in a way that respects their cultural identity.